1. Introduction

One Earth Solar LLC (“1 Earth Solar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when and with whom we share it, and the choices available to you.

This policy applies to our website at 1earthsolar.com, our sales and customer portals, our phone and text messaging channels, and the solar sales, design, installation, and service work we perform for our customers.

By using our website or communicating with us, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit information to us.

2. Information We Collect

Information you provide directly

  • Contact and identity information. Name, mailing address, service address, email address, phone numbers, and your stated contact preferences.
  • Property and project information. Roof and structural details, photographs of your property, site survey data, equipment selections, system design specifications, and permitting information.
  • Utility information. Utility provider, utility account number, billing history, and electricity usage data, including data you authorize us to retrieve on your behalf from your utility.
  • Agreement and transaction information. Signed agreements, disclosure forms, financing documents, warranty registrations, and payment or billing records.
  • Employment and partner information. Information submitted through our careers page or partner application, and information provided by sales partners and subcontractors.
  • Communications. Messages you send us by web form, email, phone, or text, along with our replies and related notes.

Information collected automatically

When you visit our website, we and our analytics providers may collect your IP address, device and browser type, operating system, referring page, pages viewed, time spent on the site, and similar technical and usage information, using cookies and comparable technologies described in Section 6.

Information we receive from third parties

  • Financing partners. Credit qualification results and financing status from the lenders and third-party ownership providers you elect to work with.
  • Utilities and program administrators. Interconnection status, meter data, and incentive program eligibility or approval information.
  • Sales partners and referral sources. Contact information submitted by an authorized dealer, sales partner, or a person who referred you to us.

We do not collect sensitive categories of personal information such as Social Security numbers directly for our own purposes. Where financing requires such information, it is collected by the financing provider under that provider’s own privacy policy, not by us.

3. How We Use Your Information

We use personal information to:

  • Respond to your inquiries and provide the information or quotes you request.
  • Evaluate your property, design your solar energy system, and prepare proposals.
  • Submit applications on your behalf to financing providers, utilities, permitting authorities, and incentive program administrators, when you authorize us to do so.
  • Perform, schedule, and support installation, inspection, interconnection, warranty, and service work.
  • Process payments and maintain accurate business and warranty records.
  • Communicate with you about your account, project status, appointments, and service needs.
  • Send marketing and promotional communications, where you have opted in to receive them. You may opt out at any time using the instructions in Section 12.
  • Publish testimonials, with your permission.
  • Improve our website, services, and customer experience.
  • Meet our legal, regulatory, tax, licensing, and program reporting obligations.
  • Enforce our agreements and terms, prevent fraud, and protect the rights and safety of our customers, employees, and company.

4. Text Messaging and Mobile Information

We do not sell, rent, lease, or share mobile phone numbers, text messaging opt-in information, or SMS consent with any third party or affiliate for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every information-sharing category described in this policy and are not shared with any third party for any purpose other than delivering the messages you have requested.

How you opt in. You consent to receive text messages from us by initiating a text message to one of our published numbers, by providing your mobile number and affirmatively agreeing to receive text messages on a form or in an agreement with us, or by texting a designated keyword to one of our numbers. Where multiple methods apply, each is a separate and independent opt-in.

What we send. Messages relate to your inquiry, quote, account, project status, scheduling, installation, service requests, and customer support. We do not send unsolicited outbound marketing text messages on our conversational support numbers.

Frequency and cost. Message frequency varies based on your inquiry and project activity. Message and data rates may apply and are charged by your mobile carrier, not by us.

Opting out and help. Reply STOP to any message to stop receiving text messages from that number. Reply HELP for assistance, or contact us using the information in Section 16. Carriers are not liable for delayed or undelivered messages.

Not a condition of purchase. Consent to receive text messages is not a condition of purchasing any product or service from us.

5. How We Share Your Information

We do not sell or rent your personal information. We do not share your personal information with third parties for those third parties’ own marketing or promotional purposes.

We share personal information only as described below, and only to the extent needed for the purpose stated:

  • Service providers. Companies that perform services on our behalf, such as hosting, software platforms, customer support tools, analytics, payment processing, and communications infrastructure. These providers are contractually required to protect your information and to use it only as we direct.
  • Installation and field partners. Subcontractors, electricians, roofers, and inspectors engaged to design, install, inspect, or service your system, limited to the information needed to complete that work.
  • Financing providers. Lenders, lease providers, and third-party ownership providers you elect to work with, for credit qualification, document execution, and funding.
  • Utilities and permitting authorities. Your utility and applicable municipal, county, or state authorities, for interconnection applications, permits, and inspections.
  • Incentive program administrators. State and utility program administrators, including the administrators of Illinois renewable energy programs, for eligibility verification, registration, and required reporting.
  • Professional advisors. Our attorneys, accountants, insurers, and auditors, under duties of confidentiality.
  • Legal and safety disclosures. Where required by law, regulation, subpoena, court order, governmental request, or legal process, or where necessary to investigate fraud, enforce our agreements, or protect the rights, property, or safety of any person.
  • Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to the continued protection of your information under this policy.

Except as stated above, we do not disclose your personal information to third parties without your consent.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. Some cookies are set by third-party analytics or advertising providers.

You can control cookies through your browser settings, including blocking or deleting them. Disabling cookies may affect how parts of our website function. We do not use cookies to collect text messaging opt-in data.

7. Call Recording and Monitoring

We may record or monitor telephone calls for quality assurance, training, dispute resolution, and recordkeeping. Where recording is used, we will notify you at the beginning of the call and obtain the consent required by applicable law. If you do not consent to being recorded, you may ask us to stop the recording or continue the conversation by email or text instead.

8. Referrals

If you submit another person’s contact information through our referral program, you confirm that you have that person’s permission to do so. We use referred contact information only to reach out about our services and to administer any referral reward. Referred individuals may opt out at any time by contacting us.

9. How Long We Keep Your Information

We retain personal information only as long as necessary for the purposes described in this policy, including the life of your system warranty, the term of your financing or service agreement, and any period required by law, regulation, incentive program rules, licensing requirements, or tax and accounting obligations. When information is no longer needed, we delete it or de-identify it.

10. How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include access controls, encryption in transit, vendor security review, and employee training.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information such as financial account numbers to us by unencrypted email or text message.

11. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 18 or market to them. By using our website, you represent that you are at least 18 years old, or that you are the parent or legal guardian of a minor and consent to that minor’s use of the website. If you believe a child has provided us personal information, contact us and we will delete it.

12. Your Privacy Rights and Choices

Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, obtain a copy of your information in a portable format, and object to or restrict certain processing. You also have the right not to be discriminated against for exercising these rights.

To make a request, contact us using the information in Section 16. We may need to verify your identity before responding, and we will respond within the timeframe required by applicable law.

Marketing communications. To stop receiving marketing emails, use the unsubscribe link in any marketing email or contact us directly. To stop receiving text messages, reply STOP. To stop receiving marketing calls, tell the caller to remove you from our list, or contact us.

Utility data authorizations. If you authorized us to access your utility usage data, you may revoke that authorization at any time by contacting us, though doing so may prevent us from completing an in-progress design or application.

13. Do Not Track

Some browsers and mobile operating systems offer a “Do Not Track” (“DNT”) setting. No common industry standard for responding to DNT signals has been finalized, and our website does not currently respond to them. We will update this section if that changes.

14. Third-Party Websites and Services

Our website may link to third-party websites, including those of financing providers, utilities, and program administrators. We do not control those sites and are not responsible for their privacy practices. Review the privacy policy of any third-party site before providing information to it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Revised” date at the top of this page. Material changes will be communicated through a notice on our website or by direct notice where required by law. Your continued use of our website after an update constitutes acceptance of the revised policy.

16. Contact Us

Questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information:

One Earth Solar LLC
2527 W Farmington Rd, West Peoria, IL 61604
Email: contact@1earthsolar.com
Phone: (844) 803-2784
Web: 1earthsolar.com/contact